Position Information

Job Title:
Customer Service Specialist (front desk)
Denny Price Family YMCA
Job Type:
Part Time
Work Dates/Times:
Shifts Vary: Early Morning, Afternoons and Evenings.

Job Application Deadline:
Until position is filled.

YMCA Competencies of a Leader

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Job Description:

The customer service representative shall be under the supervision of the full-time customer service supervisor, business manager and/or CEO. The customer service representative will be responsible for greeting all members and non-members that enter the facility, scan membership cards, answer the phone, accept and receipt monies for program fees/memberships/daily memberships/merchandise, handle complaints, inform the public concerning programs/memberships, scheduling of courts/gyms, and balancing of the cash drawer.

Essential Functions/Responsibilities:

1. Communicate with people at all levels in a positive way
2. Ability to work independently as well as part of a team
3. Ability to work efficiently and accurately on a computer using our software tools
4. Ability to support management and philosophies of the Denny Price Family YMCA
5. Must be extremely organized, accurate, reliable, and diligent in meeting deadlines
6. Must be able to handle multiple tasks simultaneously
7. Confidentiality is imperative, the incumbent must be mature and discrete

Preferred Qualifications:

Must be able to work independently as well as part of a team
Must have an ability to maintain strict confidentiality concerning all professional matters
Must work well with frequent interruptions in a busy environment, with all people and personalities
Must be a quick learner and be able to handle multiple tasks
Must be organized and complete tasks in a timely and efficient basis
Must be responsible and self-motivated
Uphold The Denny Price Family YMCA Mission Statement and Core Values

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; talk; or hear. The employee is occasionally required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

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Mission Statement: To put Christian principles into practice through programs that build healthy spirit, mind and body for all.